WHAT IS A CZOOKIE?
Czookies are a brand of American-style cookies, created during the 2020 COVID quarantine to bring some extra comforts of home.
The name “czookie” is a playful combination of “cookie” and “CZ,” the abbreviation for the Czech Republic, which has become our home away from home.
HOW FAR IN ADVANCE SHOULD I PLACE AN ORDER?
We recommend placing your order at least 3 days in advance to ensure availability. For custom orders, please allow at least 1 week. Rush orders may be accommodated based on availability, but additional fees may apply.
HOW SHOULD I STORE MY CZOOKIES?
Czookies should be stored in an airtight container in a cool, dry place. They’ll stay fresh for up to 5 days.
Please do not refrigerate your Czookies, as this can affect their texture and flavor.
To reheat your Czookies, preheat your oven to 175°C (350°F) and bake for 5-10 minutes. Be careful when handling them after reheating—they’ll be very hot!
DO YOU OFFER DELIVERY SERVICE?
Yes, we offer delivery within Prague for a fee of 50 CZK. Send us a message, and we’ll arrange a time and place that works for you.
ARE YOUR CZOOKIES SUITABLE FOR CELIACS?
Currently, we use wheat flour in all of our Czookies, so they are not suitable for celiacs. However, we’re working on introducing gluten-free options in the future.
ARE YOUR CZOOKIES SAFE FOR PEOPLE WITH NUT ALLERGIES?
Since our kitchen uses nuts and peanut butter in various recipes, we cannot guarantee that our Czookies are completely nut-free. Please exercise caution if you have allergies.
WHAT IS YOUR REFUND POLICY?
Due to the custom nature of our baked goods, all sales are final.
However, if there is an issue with your order, such as receiving the wrong item or damage during delivery, please contact us immediately. We will require the return of the item in order to address your concern and determine the best resolution, such as a replacement.